Livestreamed Service Problems
a troubleshooting guide
- From the Greenbank Church homepage click the “Watch Services” button.
- Make sure the time is at least 10.20am and, if you think you have an issue, more like 10.25am before clicking the “play” triangle.
- Under the “Live Broadcast” title there will be a black rectangle with a “play” triangle in the centre. Click this and the live stream should start with a static picture of Greenbank Church. If you get this skip to E. below.
- If you clicked the play triangle and saw no picture, it may be because you clicked too early or the livestream is late in starting. Ensure your volume is turned up: if after a few minutes you hear no sound, click the “refresh button” – this is at the top of your web browser and has a circular arrow or two curved arrows pictured on it. This should return you to the black rectangle where you can re-try C above.
- If all is working you can move to full screen mode by clicking the two angled arrows which are normally bottom right of the rectangle.
- If, when the service starts, your device is having problems running the video smoothly, try the following:
- Close your web browser, reopen it and try again.
- Try a different browser, e.g. for iPads: Chrome instead of Safari; e.g. for Laptops: Microsoft Edge or Google Chrome.
- When did you last restart your device (tablet, phone, laptop or desktop)? Restart if it’s been a while.
- Still not working – make sure your Apps and systems are updated to the latest versions: iPads Settings>General>System Update.
Windows computers – download Microsoft Edge. (Other browsers – Google Chrome, Firefox, Opera, etc. – should update themselves.) - Do you have a good internet connection? Does it normally play videos OK, e.g. from YouTube? If not, ask your Internet Service Provider for a better connection. Many streets in the UK now have a green junction box bringing fibre broadband to the street. If you are not on fibre broadband you could ask about it. It may not cost a lot more.
- If you are not sure whether you’re connection is good enough you could do a speed test, e.g. the Ookla Speedtest (https://www.speedtest.net/). Ensure that the download speed is at least 3 Megabits per second.
- You can always ask Greenbank for help. Call David Ferguson on 445 2838.
Close this page to revert to the broadcast page